Terms of use
The online platform allows you to purchase workshops and online programs. The buyer is a user who makes a purchase via the Ana Plešec website (anaplesec.com).
AVAILABILITY OF INFORMATION
(summary of legislation)
The provider undertakes to always provide the customer with the following information
- the identity of the company (name in the registered office of the company),
- contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
- availability of items (any item or service offered on the website should be available within a reasonable time),
- conditions of delivery of items or executive service (method, place and deadline of delivery),
- all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes
- method of payment
- time validity of the offer,
- the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, whether and how much it costs the buyer to withdraw from the contract,
- an explanation of the complaint procedure, including all or contact persons or customer service.
OFFER OF ITEMS
Due to the nature of business via the World Wide Web, the offer is updated and changed frequently and quickly.
Online price is the price that applies to online purchases in the case of 100% payment by card.
METHODS OF PAYMENT
The provider currently offers the following payment methods:
- PayPal
- Stripe
- Payment cards
The purchase contract with the bidder and the buyer is concluded at the time of confirmation of the order by the bidders (at the time of receipt of electronic messages “Order confirmed”).
The provider is not a taxable person. Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with published possible forms of payment.
Ana Plešec operates in accordance with applicable law and takes care of users in customers at all times. In potential disputes, they do their best to reach an amicable solution. Any possible complaint can buy addresses to published contacts.
COMPLAINTS
In the event of an error on the part of the provider in handing over the services to the customer, the latter may be in this regard, despite contacting the provider, who will resolve the case in the shortest possible time for the good of the customer. Contact with the provider is concluded in cases for the successful resolution of the situation.
The consumer or buyer must describe in more detail in the notice of dissatisfaction and enable Ana Plešec to review the matter.
A consumer or customer who receives timely and correct notifications of dissatisfaction has the right to ask the provider to rectify the defects or refund the amount paid.
WARRANTY
If you are dissatisfied with the purchase of services, you can report to anahata@anaplesec.com within 8 days and we will refund your money.
COMPLAINTS AND DISPUTES
The user’s complaint is submitted via the e-mail address anahata@anaplesec.com. The provider will strive to resolve disputes amicably.
INTELLECTUAL PROPERTY RIGHTS
The Website contains intellectual property created by Ana Plešec, unless otherwise stated. The intellectual last includes all the content on the site. Content means any text, graphics, sound and video and also extends to the layout of the pages of this website and to all social media and email channels. All photos in the videos on this site and related social media channels instagram, Facebook and YouTube are copyrighted.
You may not use our intellectual property in any way. It includes, but is not limited to, republishing or the total amount of text, graphics, audio, and video, and also extends to the layout of this site’s pages across all social media and email channels.
To use the content of this site, please contact anahata@anaplesec.com, and submit your request. You must obtain written permission to transform, copy and / or modify any content on this site or content that is shared with you via email or social media.